Amazon CloudWatch now offers CloudWatch Omni, an AI-powered observability experience for the applications and AI agents you run together. You reach Omni through a dedicated URL for your organization and sign in with the identities you already manage, so working in Omni does not require access to the AWS Management Console. Omni is built on OpenTelemetry: the telemetry you already send to CloudWatch appears in Omni with nothing to reconfigure, and any other workload you instrument with OpenTelemetry sends its telemetry to an OpenTelemetry Protocol (OTLP) endpoint.

CloudWatch Omni offers both agent observability and application observability in a single experience. In our companion post, we introduced the agent observability capabilities of Omni for generative AI and agentic workloads. In this post, we present the application observability experience.

Engineering teams spend a significant portion of their observability time maintaining dashboards, tuning thresholds, and switching between tools to piece together what happened during an incident. When an issue crosses team boundaries, context gets lost in Slack threads and screenshots rather than flowing naturally to the next engineer. CloudWatch Omni changes this by organizing observability around your applications rather than individual signals, and bringing your whole team into the same workspace.

What CloudWatch Omni brings
CloudWatch Omni addresses three problems that engineering teams told us they face today.

One collaborative experience for your whole team. Every engineer accesses CloudWatch Omni through a single URL with enterprise SSO (via IAM Identity Center, supporting Okta, EntraID, and other providers). No AWS Console access is required. SREs, developers, database engineers, and managers share the same data and investigation context. When an investigation escalates, the next person joins the same session with full context already in front of them.

The system adapts as your applications evolve. CloudWatch Omni discovers your services, maps dependencies, and adjusts alarms automatically. Instead of manually curating dashboards and tuning thresholds, you declare what matters (availability targets, latency budgets, error rate thresholds) and Omni adapts as your system changes. When you deploy new services, Omni updates the application topology automatically.

AI-powered investigation with Amazon DevOps Agent. Amazon DevOps Agent participates alongside your team in investigation sessions, correlating signals and suggesting next steps. The agent works from the same telemetry your engineers see, so its suggestions are grounded in the actual state of your application. It identifies correlated events across services, traces root cause paths through your dependency graph, and maintains investigation history for post-incident review.

How an investigation works
When something breaks, CloudWatch Omni opens an investigation session pre-loaded with context. Here is a typical incident workflow:

An alarm fires on elevated error rates in your checkout service. Omni opens a session showing the service topology, correlated signals (a deployment 10 minutes earlier, increased latency from a downstream payment API), and DevOps Agent’s initial analysis.

Your on-call SRE confirms the deployment correlation, pulls in the trace view to identify failing endpoints, and checks if the payment API latency correlates with a capacity limit.

The SRE escalates to the payments team. The payments engineer joins the same session and sees everything found so far, plus DevOps Agent’s correlation with a configuration change in the payment provider’s API gateway. They identify the root cause and roll back.

The entire investigation history is captured automatically. No separate incident report needed.

Walkthrough: setting up your first Space
To set up CloudWatch Omni for your team, open the CloudWatch console and click “Try CloudWatch Omni.”

Next, connect your identity provider through IAM Identity Center (supporting Okta, Azure AD, and other SAML 2.0 providers). Once connected, your team members access Omni directly at your dedicated URL without needing AWS Console credentials.

Create a Space for your team. A Space groups the applications your team owns and the telemetry associated with them.

Once created, Omni discovers your services automatically and maps the dependencies between them. You see your application topology immediately.

You can ask CloudWatch Omni any question about your applications in plain English, and Omni will analyze your telemetry data and surface insights.

You can also set up service health alerts, configure what matters to your team, and trigger an AWS DevOps agent investigation to identify the root cause and develop a mitigation plan.

Application-centric organization
CloudWatch Omni organizes telemetry by application rather than by infrastructure component. The system automatically discovers services from the telemetry data and AWS Config resource discovery, maps dependencies, and lets you see your application as a connected system rather than a collection of isolated resources.

Each team gets a Space that contains the applications they own. A Space points at existing CloudWatch data (logs, metrics, traces, and alarms) with no additional data movement required. Dynamic views replace the maintenance burden of static dashboards, providing ongoing visibility into SLOs and application health.

Getting started
Getting started takes minutes and doesn’t require reconfiguration of your existing CloudWatch setup.

If you’re an existing CloudWatch customer: Click “Try CloudWatch Omni” in the CloudWatch console. All your existing telemetry (logs, metrics, traces, and alarms) is immediately available. Workloads are discovered automatically, and you can start an investigation or browse your application topology right away.

For organization-wide deployment: An administrator configures a domain, connects your identity provider via IAM Identity Center, defines Spaces for teams and environments, and invites users. Each Space points at existing CloudWatch data with no additional data movement required.

For applications in other environments: CloudWatch Omni provides connectors that make it easy to bring in telemetry from additional environments. All ingested telemetry appears alongside your AWS data in the same Spaces and investigation sessions.

For generative AI and agentic workloads: The same CloudWatch Omni experience delivers purpose-built observability for AI agents, including trace exploration, evaluation frameworks, and real-time monitoring. In our companion post, we introduced the agent observability capabilities of Omni; for that walkthrough, see Introducing Amazon CloudWatch Omni: AI-powered observability for generative AI and agentic workloads.

Things to know

• CloudWatch Omni extends CloudWatch. Existing alarms, dashboards, APIs, and console workflows continue unchanged.
• Access is through a dedicated web application with enterprise SSO. Engineers don’t need AWS Console access to use it.
• Once you setup, DevOps Agent is enabled by default in every Omni investigation session.

Pricing and availability
Amazon CloudWatch Omni is now available. Existing CloudWatch customers can try it directly from the CloudWatch console. For pricing details, visit the Amazon CloudWatch pricing page.

To get started, visit Amazon CloudWatch Omni or click “Try CloudWatch Omni” in the Amazon CloudWatch console.

If you want to call APIs, search documentation, find regional availability, and check troubleshooting about this feature, try using the AWS MCP Server and plugins with your preferred AI tool. Share your feedback on AWS re:Post or reach out through your usual AWS Support contacts.

9/24/2026 – Editor’s note: Azure AD has been renamed to Microsoft Entra ID.

— Daniel Abib

Today, Amazon CloudWatch introduces CloudWatch Omni, a unified observability experience for application and AI workloads that is app-centric, AI-powered, built on open standards, and delivered off-console. CloudWatch Omni is a purpose-built observability, evaluation, and experimentation solution for AI agents. It helps teams design, evaluate, and operate AI agents across any model provider, framework, or runtime, with an eval-driven workflow, support for the tools you already use, and observability delivered where you work: directly in your IDE and through a standalone web experience, separate from the AWS Management Console.

Organizations deploying agentic AI systems face observability challenges that traditional monitoring can’t address. Agent behavior is non-deterministic: a prompt change can degrade response quality even when standard metrics show no errors. Teams spend hours manually reviewing logs across multiple systems, unable to pinpoint what changed or why. Existing tools force teams to choose between siloed generative AI monitoring or fragmented solutions requiring constant context-switching between their coding environment and browser-based dashboards.

CloudWatch Omni captures every trace and includes built-in evaluators for correctness, coherence, retrieval quality, and tool selection, among others. You can compare prompt versions side by side in the playground, build test datasets from production traffic, run experiments across different configurations, and detect regressions automatically.

Two surfaces for development and operations
CloudWatch Omni delivers observability through two complementary surfaces. Developers get a native extension inside VS Code and Kiro (the currently supported IDEs), where traces appear as you run your agent with a playground and evaluators a click away. Operators get a standalone web experience, separate from the AWS Management Console to monitor the fleet, accessible through SSO with no AWS console needed. Both share the same data: the trace a developer debugs is the trace an operator investigates.

The Cloud Login feature connects your local IDE environment to your AWS account, enabling you to send telemetry data to Amazon CloudWatch for persistent storage, share traces with your team, and access production dashboards. This connection is optional. You can use CloudWatch Omni entirely locally during development, then connect to the cloud when you are ready to monitor agents in production.

Getting started
CloudWatch Omni offers two ways to get started: through the IDE extension (for VS Code and Kiro) or directly through the cloud experience, where you can start sending telemetry data to CloudWatch without installing any IDE extension. In this walkthrough, I install the extension, create an agent, run it, and explore the traces and evaluation tools from my IDE.

After installing the CloudWatch Omni extension from the VS Code Marketplace, the CloudWatch Omni icon appears in the Activity Bar. From the welcome screen, I selected Get started with Sample Project to load a pre-configured agent with sample trace data or use shortcut to Command Palette using Command + Shift + P (on macOS) or Ctrl + Shift + P (on Windows/Linux) and select Omni: Create a new Project

The sample project comes with an agent implementation and example datasets. Part of the getting-started experience is adding OpenTelemetry instrumentation, and CloudWatch Omni guides you through each step. You can also create a new agent from scratch. CloudWatch Omni walks you through the process using an interactive chat where you define the agent’s purpose, select a model provider, and configure tools. All data is stored locally by default. You can optionally connect to AWS to send data to Amazon CloudWatch.

After verifying the configuration, I started the local dev server and sent a question to the agent. What makes this different from a typical chatbot interface is what happens next: selecting View Trace shows exactly how the agent processed the request.

CloudWatch Omni integrates with AI code assistants such as Kiro, Claude Code, and Codex to streamline the setup process. These assistants can configure the Dev Server, install dependencies, and set up instrumentation on your behalf, so you can go from installation to running your first traced agent session in minutes without manual configuration.

Traces are essential for understanding AI agent behavior. Unlike traditional request-response systems, agents make multiple decisions per invocation: choosing tools, composing prompts, and chaining sub-calls. Without full trace visibility, diagnosing why an agent produced an incorrect answer or took an unexpected path becomes guesswork. CloudWatch Omni records every step in a structured timeline so you can pinpoint exactly where behavior diverged.

The Trace Explorer shows a detailed breakdown of every step the agent took (LLM calls, tool invocations, and reasoning steps) in a structured, hierarchical timeline. I could drill into any span to inspect inputs, outputs, token usage, and latency.

The Trace Explorer also supports Compare mode, which places two traces side by side to see how different prompts or configurations affect behavior. Compare mode is especially helpful when debugging regressions. And with Ask Assistant, an AI agent analyzes your traces to surface patterns and anomalies, answering questions like “Why did the agent call this tool twice?”

Evaluation is what turns observability into actionable quality improvement for generative AI. Traditional metrics like latency and error rate cannot tell you whether an agent’s response was helpful, coherent, or factually correct. Evaluators score each response against quality dimensions, letting you measure what users actually experience and catch regressions that standard monitoring misses entirely.

CloudWatch Omni includes 17 built-in evaluators for metrics like coherence, helpfulness, faithfulness, and routing correctness. I selected traces from the Trace Explorer, chose evaluators, and ran an evaluation, getting per-example scores and aggregate metrics without building any custom evaluation framework.

From there, I used the Playground to test different system prompts side by side, comparing multiple model and prompt configurations in real time to see how each variation affects output quality before committing changes. With the Experiments view, I could run the same dataset against two agent variants and compare their evaluation scores, latency, and token usage side by side to pick the best-performing configuration.

Figure 7. Comparing evaluations across agent variants in the Omni Experiments console

With Prompt Management, you can version and track prompt configurations over time, making it easy to roll back when a new version underperforms.

CloudWatch Omni also provides a Session Explorer to review full conversation histories and understand how agents handle multi-turn interactions, along with an Agent Topology view that visualizes the architecture of your agent system, including sub-agents, tools, and their interconnections. You can drill into any node to inspect performance and identify bottlenecks.

CloudWatch Omni also offers a dedicated web experience accessible from any browser without an IDE. Teams can access all capabilities collaboratively, including application monitoring, analytics, agent observability, and AI-powered investigations.

I curated traces into golden datasets for structured experimentation. The Experiment function runs the agent against a dataset and automatically scores results, creating benchmarks for regression testing whenever prompts or agent logic change.

If you already have an agent built with a supported framework, CloudWatch Omni provides two paths to add instrumentation: Auto-instrument with Kiro, which detects your framework and configures tracing automatically, or manual instrumentation with ready-to-use code snippets for Python and TypeScript. For detailed instrumentation guides, see the CloudWatch Omni documentation.

Supported frameworks and open standards
The walkthrough above uses the sample project, but CloudWatch Omni works with the agent frameworks teams are already using: LangChain, LangGraph, CrewAI, OpenAI SDK, Strands, Vercel AI SDK, and more, in both Python and TypeScript. It also provides native observability for agents built with Amazon Bedrock AgentCore, and uses AgentCore’s evaluation capabilities to assess agent quality directly within the Omni workflow.

Instrumentation uses open standards (OpenInference and ADOT), whether your agents run on Lambda, ECS, EKS, or other clouds. For evaluation, Omni integrates with third-party evaluators including AutoEval and DeepEval alongside built-in datasets, a playground, and batch experiments. No re-platforming required.

CloudWatch Omni brings agent observability and application observability together in a single experience. For the application observability experience, read the companion post Introducing Amazon CloudWatch Omni: collaborative AI-powered observability for your applications.

Pricing and availability
Amazon CloudWatch Omni is now generally available. The IDE extension is free to use. You don’t need an AWS account to get started. You only need AWS credentials for Amazon Bedrock models, or API keys for other providers like OpenAI or Anthropic. Get started today by installing the extension from the VS Code Marketplace.

To explore all capabilities and get started quickly, visit CloudWatch on AWS Builder Center.

If you want to call APIs, search documentation, find regional availability, and check troubleshooting about this feature, try using the AWS MCP Server and plugins with your preferred AI tool. Share your feedback on AWS re:Post or reach out through your usual AWS Support contacts.

Happy building!

— Daniel Abib

Last week I had the joy of participating in Amazon’s “Bring Your Kids to Work Day” with my 7 year old son. We commuted together into the New York City office, his first real rush hour train ride, and spent the day exploring how Amazon uses AI, machine learning, and robotics to deliver packages to customers all over the world. Watching his eyes light up as he saw robots navigating a fulfillment center reminded me why so many of us got into technology in the first place. There’s nothing quite like seeing that sense of wonder when something complex clicks.

That same energy carried into the week’s launches. We’ve got updates across AI pricing, observability, multicloud networking, and data management. Let’s dive in.

Headlines
Amazon Bedrock announces up to 80% lower prices for OpenAI GPT‑5.6 models – If you’re using OpenAI’s GPT‑5.6 family through Amazon Bedrock, your costs just dropped significantly. Effective July 30, on-demand inference prices for GPT‑5.6 Luna are reduced by 80%, while GPT‑5.6 Terra prices are reduced by 20%. Luna now costs $0.20 per million input tokens and $1.20 per million output tokens, making it one of the most affordable frontier-class models available. These price reductions apply automatically — no action required on your part. Read more

Last week’s launches
Here are some launches and updates from this past week that caught my attention:

• Amazon CloudWatch announces managed Prometheus collectors – Amazon CloudWatch now supports collecting Prometheus metrics from your AWS infrastructure using fully managed collectors, enabling you to monitor Amazon EKS, Amazon EC2, Amazon ECS, Amazon MSK, and Amazon OpenSearch Service workloads without deploying or managing any agents. If you’ve been maintaining your own Prometheus scraping infrastructure, this removes a significant operational burden. Read more
• AWS Interconnect — multicloud connectivity with Oracle Cloud Infrastructure is now generally available – AWS Interconnect is the first purpose-built multicloud connectivity product of its kind, allowing you to quickly provision resilient, scalable private connections between AWS and other cloud providers. With this GA launch for Oracle Cloud Infrastructure (OCI), you can establish private cross-cloud networking without traversing the public internet, making it easier to run multicloud architectures with the security and performance your workloads demand. Read more
• AWS IAM Identity Center extends multi-Region support to Identity Center directory – You can now replicate IAM Identity Center from your primary AWS Region to additional Regions when using the Identity Center directory as your identity source. If IAM Identity Center is affected by a disruption in the primary Region, your users continue to have access to their AWS accounts using provisioned entitlements in additional Regions. This feature was previously available only for instances connected to external identity providers. Read more
• Amazon S3 Tables now supports the Variant data type for Apache Iceberg V3 – Amazon S3 Tables adds support for the Variant data type, introduced in the Apache Iceberg V3 table format specification. Variant provides a high-performance, native solution for managing semi-structured data within your data lake — think IoT sensor data, application logs, and other schema-flexible payloads — without resorting to JSON blobs. Read more

Other AWS news
Here are some additional posts and resources that you might find interesting:

• Installing and updating the AWS CLI with single-line commands – A new blog post from the Developer Tools team that simplifies AWS CLI installation and updates across platforms with single-line commands. If you manage CLI versions across teams or in CI pipelines, this is a nice quality-of-life improvement.
• Deploying Kimi K3 on Amazon SageMaker HyperPod and Amazon EKS – A step-by-step guide for deploying Moonshot AI’s Kimi K3 model on AWS infrastructure using SageMaker HyperPod and Amazon EKS. If you’re evaluating large-scale model deployment options, this walks through the full workflow.
• Deliver Apache Kafka data to streaming tables for Apache Iceberg with Amazon MSK Express brokers – Learn how to stream data from Apache Kafka into Apache Iceberg tables using Amazon MSK Express brokers, with throughput support of up to 10 GB/s for delivery to Apache Iceberg on Amazon S3 Tables.

Upcoming AWS events
Check your calendar and sign up for upcoming AWS events:

• AWS Summits – AWS Summits are free events that bring the cloud and AI community together to connect, learn, and explore the latest technologies. Browse the full calendar to find a Summit near you in the second half of 2026.
• AWS Community Days – Community-led conferences where content is planned, sourced, and delivered by community leaders.

Join the AWS Builder Center to connect with builders, share solutions, and access content that supports your development. Browse here for upcoming AWS-led in-person and virtual events and developer-focused events.

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That’s all for this week. Check back next Monday for another Weekly Roundup!

A couple of editions ago I wrote about what I find so energizing about working with startups. Last week I got a fresh dose of it: I spent a few days with the AWS Startups team, listening to stories of founders talking about the problems they’re actually solving. One story that stayed with me came from Marco Negreiros, founder of EyeCare Health, a Brazilian healthtech expanding access to eye care. He shared a striking fact: more than 70% of Brazilian municipalities don’t have a single ophthalmologist. His answer was to put a vision test on the one device almost everyone already carries, the smartphone, so a basic eye screening no longer depends on living near a clinic. Watching a founder turn a gap that big into something that concrete is exactly why I love this space.

This week, I’ll take a closer look at some key launches, and then cover the quarterly AWS Service Availability updates.

Last week’s launches
Here are some of the launches covered from this past week in the AWS News Blog:

• Amazon EC2 C9g and C9gd instances powered by AWS Graviton5 processors: They deliver up to 25% better compute performance than Graviton4-based instances, 5x larger cache, fastest memory of any processor instances in the cloud, and local NVMe storage options (C9gd).
• A new AWS CloudFormation Express mode: You can speed up infrastructure deployment with AWS CloudFormation Express mode, enabling AI agents and developers to receive deployment confirmation in seconds and iterate faster. Available in all commercial Regions at no additional cost.
• Upgrade Amazon EKS clusters with confidence using Kubernetes version rollbacks: Learn how Kubernetes version rollbacks for Amazon EKS let you reverse cluster upgrades within seven days. This new feature provides a safety net for upgrade failures, no cluster rebuilds required, turning Kubernetes version upgrades into a reversible, low-risk operation.
• Automate public TLS certificate issuance with ACME support in AWS Certificate Manager: AWS Certificate Manager now supports the ACME protocol, so you can automate the issuance and renewal of public TLS certificates using standard, widely adopted tooling.

Here are some launches and updates that caught my attention:

• Claude Sonnet 5 is now available on AWS – Anthropic’s most capable Sonnet model brings top-tier intelligence at Sonnet pricing for coding, agents, and everyday professional work at scale. It navigates large codebases, calls tools precisely, and holds state across long agentic tasks. To learn more, visit the AI Blog post.
• Amazon WorkSpaces for AI agents is now generally available: AI agents can now securely access and operate desktop applications through managed WorkSpaces environments, without requiring application modernization or custom integrations. To learn more. visit the Desktop and Application Streaming Blog post.
• Amazon OpenSearch Service is now optimized for log analytics: This release introduces a new engine purpose-built for log analytics workloads that delivers up to 4x better price-performance on internal benchmarks, while keeping the full-text search capabilities OpenSearch is known for. Teams can now get aggregations and precise text search in one place. To learn more, visit the Big Data Blog post.
• Amazon SageMaker AI cuts generative AI inference scale-out time by up to half: SageMaker Inference now supports container image caching, enabling up to 2x faster end-to-end scaling for generative AI models during scale-out events. To learn more, visit the AI Blog post.
• Amazon CloudWatch supports creating alarms from log queries : You can now create alarms directly on log query results and set thresholds in a single workflow, eliminating the need to first create metric filters or custom metrics as intermediate steps.

For a full list of AWS announcements, be sure to keep an eye on the What’s New with AWS page.

AWS Service Availability Updates
When the availability of an AWS service or feature changes, we provide customers guidance in AWS Product Lifecycle Changes on available alternatives and support for migration so that disruptions to your operations are minimized. The following lifecycle changes were updated on June 30, 2026.

Services moving to Maintenance (no longer accessible to new customers starting July 30, 2026):

• Amazon Bedrock Agents (launched November 2023) is now Amazon Bedrock Agents Classic
• Amazon Cognito Sync
• Amazon Kendra
• Amazon Q Business
• AWS Directory Service – Simple AD
• AWS IoT Device Defender – Detect (feature will no longer be accessible to new customers starting August 31, 2026)
• AWS Mainframe Modernization – Self-Managed Experience
• AWS Management Console – myApplications
• AWS Resource Groups – Group Lifecycle Events
• AWS Service Catalog – Application Registry
• AWS Systems Manager – Application Manager
• Amazon SageMaker AI features: A2I, Clarify, Debugger, GeoSpatial, Ground Truth, Mechanical Turk, Model Monitor, Role Manager, and Studio Lab

Services entering Sunset:

• Amazon WorkSpaces – PCoIP
• Amazon WorkSpaces – Pool
• AWS Managed Services (AMS) Advanced
• AWS re:Post Private
• Amazon Sagemaker AI- Profiler

Services reaching End of Support (as of June 30, 2026):

• Amazon Chime SDK – Carrier Voice Focus
• Amazon SageMaker AI – Ground Truth Plus

We understand that changes in availability can impact your operations. For specific guidance, consult the relevant service documentation or contact AWS Support.

Upcoming AWS events
Check your calendar and sign up for upcoming AWS events:

• AWS Summits – AWS Summits are free events that bring the cloud and AI community together to connect, learn, and explore the latest technologies. Browse the full calendar to find a Summit near you in the second half of 2026.
• AWS Community Days – Community-led conferences where content is planned, sourced, and delivered by community leaders. If you’re in Latin America, don’t miss AWS Community Day Belo Horizonte on August 22. Registration is open at awscommunityday.com.br.

Join the AWS Builder Center to connect with builders, share solutions, and access content that supports your development. Browse here for upcoming AWS-led in-person and virtual events and developer-focused events.

That’s all for this week. Check back next Monday for another Weekly Roundup!

– Daniel Abib

This post is part of our Weekly Roundup series. Check back each week for a quick roundup of interesting news and announcements from AWS!